Four key issues that drive the change in the industry

Customer relevance – Closer customer interaction, primarily through digital channels, creates higher customer loyalty. A success factor is to work more proactively and preventively with customers. Tips in lifestyle and health prevent damage and accidents. Then you can manage risk more efficiently and at the same time create higher customer relevance to customers. This enables a […]

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Blockchain – Has the potential to change the Nordic life insurance and pension industry!

Digitization In spring 2017, Itello initiated an assignment for graduate work with two students from KTH. The purpose is to learn more about the underlying technology identify different blockhain platforms and evaluate the pros and cons of technology compared to more traditional system solutions. In summary, we wanted to create a clearer picture of how […]

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Morning Insights – Digital Trends in Life and Pension

Digitization The analyst company Celent’s senior Insurance analyst Nicolas Michellod described today’s views on the digital trends that affect the life and pension industry at our breakfast meeting Morning Insights. Robot advisor, behavioral pricing, virtual service center was raised as areas that the industry today is particularly interested in. It creates an increasingly vibrant ecosystem […]

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A rewarding customer sales experience

Expert underwriting For many customers the thought of the sales process to buy their life or other protection insurance needs can be a daunting prospect. The length of time that it takes to complete the purchase can seem never-ending. But it doesn’t need to feel such a burden. Today’s technology and digital tools can considerably […]

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Is the current online model still fit for purpose?

Expert underwriting After a century of the old manual sales advice process where the customer always spoke with an advisor of some type before buying life insurance, the evolutionary path of online technology moving into the 21st century moved the buying experience on. But the speed of evolution in this field has picked up, so […]

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The number of price comparison sites in the insurance sector is increasing throughout Europe

The Nordic Accident & Health insurance market In an increasing number of countries there are more than twenty price comparison sites in the insurance sector. Is Sweden heading in the right direction? In the UK, the ban on commission payments for brokers has led to them recommending customers to price comparison sites instead. And not […]

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